Took part in a large-scale passenger trial at Heathrow today.
There have been lots of minor trials, this was (I believe) the first full on testing of the Arrivals process.
It was really well organised, and I really enjoyed seeing the new Terminal 2. For many years I travelled most weeks, usually Terminal 1 or Terminal 4 though. I had travelled from T2 a few times, and it was hideous.
The new building is really lovely, airy, spacious, light.
The process - mostly - worked well. We did encounter a problem with outsized baggage, but that's part of the reason the trial is done.
We were all well looked after, and I'd definitely do it again.