I struggle with scented cleaning products. I like the idea of scent, but the reality is often not good. Sometimes they sort of smell OK, but my breathing system has other ideas; sometimes they don't set me wheezing, but I don't like the smell; occasionally, my breathing is OK and the smell is tolerable; rarely, I find something where I actuallyy like the smell. Mainly, I use an unscented cleaner, but the manufacturer has stopped doing it.
I realised that it was a scent that Method had brought out for a while and then stopped doing. I searched high and low for it, and was shocked at the price it was selling at on Ebay and Amazon. I found it apparently in stock for collection only at a nearby B&Q.
I was a little surprised. Most of the B&Qs didn't have stock, so I suspected it was an error. I ordered a few bottles anyway. I received a call from a lovely lady, D, who apologised but there was a stock error, and they didn't have any, was it OK if she refunded me. I was fine about, thanked her for letting me know. The phone call was an unexpected kindness.
I decided to buy some of the price gouging ones from Amazon. I had it them in my basket, and I was looking for something else. I got distracted, and didn't check out.
This morning, I was looking to see if there was anything else I wanted, when I got a phone call from a fairly local number. It was the lady from B&Q, D.
She was phoning to let me know that she had found some!
I said I'd log in and buy them immediately, while she was on the phone. The B&Q website wasn't having it though, it now thought they were out of stock. D asked me if I'd be collecting today. If so, she'd put them to one side and I could collect them and then just pay at the till. I said I'd be straight there!
That was so much more than just good customer service, that was real kindness. Good customer service was phoning me to let me know they were out of stock. Kindness was thinking to phone me back the next day when she found them to see if I still wanted them.
